Privacy Policy

1. Introduction

Comtech Network ("Comtech Network", "we", "us", or "our") is committed to protecting the privacy of students, parents, job seekers, website visitors, and other individuals who interact with our training institute, website, advertisements, enquiry forms, demo class registrations, counselling processes, classroom programs, online programs, and placement assistance services.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal data when you visit our website, contact us by phone or WhatsApp, submit a lead form, attend a demo class, enroll in a course, or otherwise interact with our services.

This Privacy Policy is intended to support compliance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, and to support transparency for users arriving through Google Ads, search engines, social media, or other third-party advertising and analytics platforms.

2. Scope

This Privacy Policy applies to website visitors, individuals who submit enquiry or admission forms, users who contact us through phone, WhatsApp, email, chat, or website forms, attendees of demo classes and counselling sessions, enrolled students, and individuals receiving placement assistance or interview support.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• full name, mobile number, email address, city, state, or address
• qualification details, educational background, resume, work status, and job preferences
• course interest, batch preference, admission records, fee and invoice details
• IP address, browser details, device data, approximate location, page views, and session activity
• advertising, analytics, conversion, and remarketing-related interaction data
• call records, chat records, WhatsApp messages, and communications voluntarily shared by you

We request that users avoid sharing unnecessary sensitive personal data unless specifically required for a lawful and necessary purpose.

4. How We Collect Data

• directly from you when you fill out forms, call, message, or visit us
• when you register for a demo class, webinar, callback, or course
• automatically through cookies, analytics tools, tags, and similar technologies
• from advertising platforms, lead ads, communication tools, or partner systems where you choose to share your details

5. Purposes of Processing

We may process your personal data for the following purposes:

• to respond to enquiries and provide counselling
• to contact you regarding admissions, batches, fees, demo classes, and institute services
• to process registrations, admissions, attendance, and student support
• to provide classroom, hybrid, and online training services
• to manage payments, invoices, and student records
• to provide placement assistance, interview support, and career guidance
• to improve our website, forms, campaign quality, and service delivery
• to comply with legal, regulatory, tax, accounting, and audit obligations

6. Consent and Lawful Basis

Where required, we process personal data based on your consent or another lawful basis available under applicable law. By submitting a form, requesting a callback, or providing your contact details, you understand that we may contact you regarding your enquiry and related institute services.

Where consent is required for marketing, cookies, analytics, advertising, or similar processing, we will seek such consent in an appropriate manner. You may withdraw consent, subject to legal and operational limitations.

7. Children and Minors

Our services may be used by students under the age of 18. Where required by law, including the DPDP Act, we may seek consent from a parent or lawful guardian for the processing of a child’s personal data. We do not knowingly permit unlawful tracking, profiling, or targeted advertising directed at children where prohibited by law.

8. Cookies, Analytics, and Advertising Tools

We may use cookies, pixels, analytics tools, remarketing tools, and similar technologies for website functionality, traffic analytics, ad measurement, conversion tracking, and campaign optimization.

If we use Google Ads, Google Analytics, or similar platforms, these tools may collect information about your interactions with our website to help us measure campaign effectiveness, understand visitor behavior, and show relevant ads to prior visitors.

Where required by applicable law, we obtain consent for such sharing and use. We also disclose that third parties may process information to perform analytics, ad measurement, and related services on our behalf.

9. How We Share Personal Data

We do not sell personal data. However, we may share personal data where reasonably necessary with:

• our internal staff, trainers, counsellors, and authorized personnel
• hosting, CRM, ERP, software, cloud, communication, and payment service providers
• analytics, advertising, and conversion tracking service providers
• placement, recruiting, or interview coordination partners where relevant to your request
• legal, regulatory, tax, compliance, or law enforcement authorities where required by law

10. International Processing

Some service providers that support our website, communications, analytics, or digital infrastructure may process data outside India. Where such processing occurs, we take reasonable steps to implement appropriate safeguards, subject to applicable Indian law.

11. Data Retention

We retain personal data only for as long as reasonably necessary for enquiry handling, admissions, training delivery, payment records, placement support, dispute handling, legal compliance, business continuity, and security purposes. We may delete, anonymize, or de-identify data when it is no longer reasonably required, subject to applicable law.

12. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, misuse, or destruction. However, no digital method of storage or transmission is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Subject to applicable law, you may have the right to:

• request access to personal data processed by us
• request correction, updating, or completion of information
• request erasure of personal data where applicable
• withdraw consent where processing is based on consent
• raise a grievance regarding our processing of your personal data

14. Marketing Communications

If you provide your contact details, we may contact you by phone, SMS, WhatsApp, or email regarding your enquiry, course admissions, demo classes, counselling support, institute updates, and related services. You may request that we stop non-essential promotional communications, subject to lawful and service-related limitations.

15. Third-Party Links and Services

Our website may contain links to maps, videos, payment pages, social media services, or other third-party platforms. We are not responsible for the privacy practices of external services, and users should review those third-party policies separately.

16. Contact and Grievance

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us using the details above.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, business, operational, or technology changes. The updated version will be posted on our website with a revised effective date.